FAQs

What is the law on Zero Hour contracts?

Employee Rights: Workers on zero-hours contracts are entitled to the same employment rights as other employees, including holiday pay, rest breaks, and protection against unfair dismissal, if they are classified as “workers” (not self-employed).
No Obligation to Work: Workers are not required to accept work offered, but they must be paid for any work they do.
Exclusivity Clause Ban: As of 2015, exclusivity clauses (preventing workers from working for others) in zero-hours contracts are banned.

Employers must ensure fair treatment and comply with legal rights, even though no guaranteed hours are provided.

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Other questions we get asked about Attract

Christmas close down. What should I do if a new starter has not accrued sufficient holiday entitlement to cover the business shutdown period?

Options include: Allow the new starter to take unpaid leave. Offer them the option to take holiday in advance. Allow them to make up the hours later, if feasible. OR : Let them have the additional days paid and communicate this is a special circumstance for year 1. Ensure the approach is clearly communicated and […]

Can I withdraw an offer of employment even though the offer was only made verbally?

Yes, you can withdraw a verbal offer of employment, but it must be done carefully. A verbal offer is as legally binding as a written one, however you may still withdraw it but it may lead to potential legal consequences if the candidate has already relied on the offer (e.g., quitting another job, so a […]

What ‘Right to Work’ documents do I need?

For UK/Irish citizens: Passport OR full birth certificate and proof of National Insurance. For non-UK citizens: Valid biometric residence permit, visa, or online check (share code). For EU/EEA/Swiss citizens: Proof of settled/pre-settled status (via the EU Settlement Scheme). Ensure you verify original documents or use the online system and retain copies for your records. For […]

What is the law on Zero Hour contracts?

Employee Rights: Workers on zero-hours contracts are entitled to the same employment rights as other employees, including holiday pay, rest breaks, and protection against unfair dismissal, if they are classified as “workers” (not self-employed). No Obligation to Work: Workers are not required to accept work offered, but they must be paid for any work they […]

We’re struggling to recruit. What can we do now?

Tighten role definitions Sharpen your employer brand Simplify the interview process, and keep candidates warm with fast, clear updates. Use targeted job boards and employee referrals.

We have high turnover rates. What can I do?

To improve retention: Hire Right: Focus on skills, cultural fit, and long-term potential. Onboard & Train: Provide structured onboarding and career development. Offer Competitive Pay & Benefits: Regularly review salaries and perks. Foster a Positive Culture: Recognise achievements and promote inclusion. Provide Growth Opportunities: Offer mentorship and clear career paths. Support Work-Life Balance: Consider flexible work options. Develop Strong Leadership: Train managers and conduct exit interviews.

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Attract

From CV screening and interviews  to right-to-work compliance

Engage

From goal setting to  long-term employee retention

Develop

From recognition and communication to creating a positive workplace culture.

Support

From holiday calculations and maternity leave to redundancy and grievance management

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